My Best Friend's Log — Support
Need a hand with My Best Friend's Log? We're glad to help.
Email us any time at support@brushline.ai and a real person will get back to you. Please include your device model and iOS version so we can help faster.
Frequently asked questions
How do I log my pet's day?
Open the app, tap Log, and set mood, energy, and appetite on the quick scales. You can add weight, a note, or a photo if you like. The whole thing is designed to take just a few seconds a day.
Do I need an account to use the app?
No. You can create pets, log entries, and view history with no account at all — everything is stored on your device. You're only asked to sign in when you want cloud backup, a vet report, or to share a pet with someone else.
How do I back up or move my data to a new phone?
Sign in with Apple from Settings. The first time you sign in, your on-device data is uploaded to your account, and from then on it syncs to any device where you sign in.
How do I generate a report for my vet?
Once signed in, open the pet and choose to generate a report. You'll get a clear, factual summary of the period you select, which you can save or share and bring to any veterinarian.
Does the app tell me what's wrong with my pet?
No. The app records your observations and points out factual patterns — like a multi-day change in appetite — but it never diagnoses or gives medical advice. Always talk to a licensed veterinarian about your pet's health.
How do I delete my data or account?
You can delete any entry or pet directly in the app. To delete your whole account and its data, use the in-app option or email us at support@brushline.ai and we'll take care of it.
How do subscriptions work?
Core logging and your records are always free and always accessible. Optional intelligence features are available through an in-app subscription handled by Apple; if it lapses, those features lock but your underlying records never do.
Still stuck?
If your question isn't covered above, email support@brushline.ai with as much detail as you can and we'll help you sort it out.